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Special orders are not returnable, exchangeable or refundable and usually take between 2 and 4 weeks** to ship. These also require additional confirmation via email.
All orders for in-stock merchandise are generally shipped the next business day. "Next Day Shipping" refers to UPS Next Day Saver service. Faster services are available at an extra cost.
Some size/style combinations are requested infrequently and are made to order, requiring an additional 2 - 3 weeks**. These combinations require additional confirmation via email.
If you have any questions about shipping services and costs, please contact us at 212.929.0087, ext.64 or 800.637.9240, ext. 64. Thank you!
**Due to a high increase in demand, LUXE shoes, special orders, and made-to-order sizes are currently taking 4-6 weeks to ship. Please call 800.637.9240, ext.12 if you have further questions about your order timing.